Refund/Return Policy

At The Elegant Apothecary, we take pride in the care, craftsmanship, and quality of every item we offer. If something isn’t quite right with your order, we’ll do our best to make it right.

Please review our return and refund guidelines below:

1. Return Eligibility

We gladly accept returns on select items within 5 days of delivery, provided the item is:

Unused and in its original packaging
In the same condition you received it
Accompanied by proof of purchase (receipt or order confirmation)

Due to the nature of our products, we cannot accept returns on:

Tea blends, herbal products, tinctures, or any opened consumable items
Sale or final sale items
Custom, made-to-order, or personalized gifts

2. How to Initiate a Return

To begin a return, please email us at theelegantapothecary@gmail.com with:

Your name
Order number
Reason for the return
Photos of the item (if applicable)

We’ll respond within 2–3 business days with return instructions.

Please do not send items back without contacting us first.

3. Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged or we made an error. We recommend using a trackable shipping method, as we cannot guarantee receipt of returned items.

4. Refunds

Once your return is received and inspected, we’ll notify you of the approval or rejection of your refund.

If approved, your refund will be processed back to your original method of payment within 5–10 business days.

Please note:

Shipping fees are non-refundable

Refund times may vary depending on your bank or credit card provider

5. Damaged or Incorrect Orders

We carefully inspect every order before it ships, but if your item arrives damaged or incorrect, please email us at [insert email] within 7 days of delivery with:

A photo of the item and packaging
Your order number

We’ll resolve the issue promptly with a replacement or refund, as appropriate.

6. Exchanges

At this time, we do not offer direct exchanges. If you’d like a different item, please follow the return process and place a new order for your preferred product.

7. Non-Returnable Items

The following items are final sale and cannot be returned:

Opened or used consumable products (teas, herbs, tinctures)
Items marked “Final Sale”
Gift cards
Digital products (if applicable)

8. Exchanges

If you have any questions about your order or our return process, we’re happy to help.